Delivery and Returns

Our refund policy lasts 14 days. You have 14 days from the date of delivery to return it for a full refund or exchange. 

To start the return process, simply email us at editions@bordaloii.com with the order number, your name and the receipt.

Please do not send us the purchase back without notice. We'll send you specific instructions on how to return the item(s) to us.

In the unfortunate event that your item arrives damaged, please inform us at editions@bordaloii.com within 24 hours of receiving it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your returned item in its original condition, we'll notify you and issue a refund to your original payment method and notify you by e-mail. Please allow up to two weeks for us to process the return, and then a few more days for the funds to show in your account. 

Please be aware that returns damaged in transit due to inadequate packaging may not be eligible for a full refund.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

Replacing items will only be possible if stock permits it.
In case of a limited Edition, if sold out, it is impossible to exchange.