Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a
To be eligible for a return, your item must be unused and in the same condition that you received it. It
must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at
• In case of an Edition refund contact us at: firstname.lastname@example.org.
Replacing items will only be possible if stock permits it.
In case of a limited Edition, if sold out, it is impossible to Exchange. If it’s not and your Exchange
request is approved, to exchange it for the same item, please send us an email at email@example.com
and send your item to: Rua de Xabregas 47, 1900-439 Lisboa - Portugal.
In case of an artwork, since these are unique works, exchanges are not possible.
If you want to Exchange or ask for a refund for any reasons, lease contact us directly at
To return your product, you should mail your product to: Rua de Xabregas 47, 1900-439 Lisboa -
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are
non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item.